When will my ordered be shipped?
Most orders are shipped within 5 business days. More than a half of our orders are shipped within 2-3 business days or less. This does not include shipping time.
Where are my orders shipped from?
Los Angeles, CA
How long will it take to receive my order?
- USA: 3-5 business days
- Canada: 5-10 business days
- World: 10-20 business days
What is my package is lost or stolen?
If your package is lost in transit, we will resend it once the estimated time of delivery is exceeded at no cost. However, if the tracking information for the package states that it has been delivered, HNTR will not take responsibility.
If a package is lost, misplaced, or stolen, HNTR is not liable.
What if I placed an order incorrectly such as # of items or shipping address?
Due to the method of production and fulfillment, orders will be placed as originally placed. To avoid delay, please make sure your shipping information is entered correctly.
Do you ship internationally?
Yes! However, we do not ship orders to Cuba, Iran, and North Korea.
Do I have to pay custom fees?
Shipments outside of the USA may incur customs fees, depending on destination country. The fee may vary depending on your order value, country limits, and other factors. HNTR Co. is not responsible for this fee.
What is your return policy?
You may return the item(s) within 7 days of purchase. Please see below for instructions on return:
1. Write to us at email@example.com to let us know the reason of return.
2. Wait for our response. We'll make sure to respond within 24 business hours. We'll provide instructions for the returns procedure.
3. You will be charged for the return shipping expense.
Sale items cannot be returned. Items worn or used cannot be returned.
How will my apparel fit?
Do you have a size chart for Saiph Totem Cords?
Do you have a size chart for Orion Totem Cords?
Do you have a size chart for Vanguard Totem Cords?
Do you have a size chart for Totem Rings?
Do you do custom sizes for Totem Cords? I'm afraid mine won't fit right.
Yes! When placing an order, feel free to let us know the exact circumference of your wrist (in inches) and we can create a custom size for you.
My Totem Cord doesn't fit right. What should I do?
Feel free to send us an email at firstname.lastname@example.org and we'll give you instructions as soon as we can.
Do you have a bead & aglet color reference chart?
How can I care for my Totem Cord?
To preserve the look of your totem cord, please remove it during any strenuous or physical activity, showering, or going to bed. Wearing the totem cord with other items of jewelry may cause scratching. Exposure to harsh environments such as sweating or harsh chemicals can cause damage.
Cleaning: To clean your Totem Cord, it's advised to use water or a very mild solution. Once cleaned, please air dry. Do not use harsh chemicals or polishing cloths on the metal accents.
Storing: When not in use, please store your jewelry back in its pouch or sealed container to prevent damage or wear.