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    Return Policy

    You may return the item(s) within 7 days of purchase. Please see below for instructions on return:

    • 1. Write to us at contact@hntrco.com to let us know the reason of return.
    • 2. Wait for our response. We'll make sure to respond within 24 business hours. We'll provide instructions for the returns procedure.
    • 3. You will be charged for the return shipping expense. 
    • Sale items cannot be returned. Items worn or used cannot be returned.

    Shipping Time

    • If you're placing an order for a Totem Cord, please note that these are handmade and made-to-order. Most orders are shipped within 5 business days. More than a half of our orders are shipped within 2-3 business days or less. This does not include shipping time.
    • Orders will be shipped from Los Angeles, CA

    Ordering

    • We reserve the right to refuse service to anyone.
    • Due to the method of production and fulfillment, orders will be placed as originally placed. To avoid delay, please make sure your shipping information is entered correctly. 
    • If your package is lost in transit, we will resend it once the estimated time of delivery is exceeded at no cost. However, if the tracking information for the package states that it has been delivered, HNTR will not take responsibility.
    • As HNTR is not affiliated with the USPS, filing a claim with them will not expedite the process on our end. However, HNTR will ensure we do all that we can to make sure you receive your package.
    • Shipments outside of the USA may incur customs fees, depending on destination country. The fee may vary depending on your order value, country limits, and other factors. HNTR Co. is not responsible for this fee. 

    Sales and Discounts

    • Only 1 discount code is allowed for each transaction
    • Discount codes are only valid for the duration the sale states.